Terms & Conditions
Last Updated: 28/09/2026
Welcome to Mayaloka. By using our website or placing an order with us, you agree to the following Terms & Conditions. We've kept them simple so you know exactly what to expect when shopping with Mayaloka.
1. Products
We make every effort to ensure that our product descriptions, photographs, colours, sizes, and prices are accurate. However, slight variations may occur, especially in handmade products, due to lighting, screens, materials, and the nature of the product.
All products are subject to availability.
2. Orders
Please review your order carefully before placing it, including your:
- Product and variant
- Ring size, where applicable
- Shipping address
- Contact details
Once an order has been confirmed, changes or cancellations may not be possible.
Mayaloka reserves the right to cancel an order in exceptional circumstances, such as product availability issues, pricing errors, suspected fraudulent activity, or technical errors. If payment has already been made, the applicable refund will be processed.
3. Pricing & Payments
All prices are displayed in Indian Rupees (₹).
Prices may change without prior notice, but the price applicable at the time of placing your order will apply to your purchase.
Payments are processed through our available payment partners. Any applicable taxes, shipping charges, or other charges will be shown at checkout.
4. Shipping & Delivery
We aim to dispatch and deliver your order within the estimated timeframe provided at checkout.
Delivery timelines may vary due to courier delays, weather, public holidays, or circumstances beyond our control.
Please ensure that your shipping address and contact details are correct. Mayaloka is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Please refer to our Shipping Policy for more details.
5. Returns & Exchanges
Our Returns & Exchanges Policy applies to all eligible orders.
Please note that an unboxing video may be required for claims relating to damaged, missing, or incorrect products.
Sale, promotional, customized, and personalized products may have different exchange or return conditions.
Please read our Returns & Exchanges Policy before placing your order.
6. Jewellery & Candle Care
Our products are made to be enjoyed and cared for.
Jewellery should be kept away from excessive moisture, perfumes, chemicals, and rough handling. Candles should always be used according to the safety instructions provided with the product.
Mayaloka is not responsible for damage caused by improper use, accidents, or failure to follow product-care or safety instructions.
7. Website & Content
All content on the Mayaloka website, including our name, logo, photographs, designs, illustrations, text, graphics, and other creative material, belongs to or is licensed to Mayaloka.
Please do not copy, reproduce, modify, or use our content for commercial purposes without our written permission.
8. Promotions
Discounts, promotional offers, and coupon codes may have specific terms and validity periods.
Unless stated otherwise, offers cannot be combined and promotional products may not be eligible for returns or exchanges.
9. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated Last Updated date.
10. Contact Us
If you have any questions about these Terms, your order, or anything else, we're happy to help.
Mayaloka
Email: support@mayaloka.co.in
WhatsApp: +91 91081 31331
Website: mayaloka.co.in