Shipping Policy

At Mayaloka, we carefully pack every order so your little piece of the Loka reaches you safely.

Order Processing

  • Orders are usually processed and dispatched within 2–4 business days after payment confirmation.
  • Orders containing pre-order, made-to-order, or customised products may require additional processing time. The estimated timeline will be mentioned on the product page or communicated to you separately.
  • Once your order has been dispatched, you will receive the relevant shipping/tracking details via email or WhatsApp.

Delivery Timeline

  • Within India: Orders generally take 3–7 business days to be delivered after dispatch.
  • Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
  • Remote and non-serviceable locations may require additional delivery time.

Shipping Charges

Shipping charges are calculated at checkout based on the order and delivery location. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Delayed or Lost Orders

While we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your order appears to be delayed or the tracking information has not been updated for an extended period, please contact us at support@mayaloka.co.in and we will assist you in coordinating with the courier partner.

Mayaloka is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Incorrect Address

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order.

If an order is returned to us due to an incorrect/incomplete address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.

Damaged Package

We take great care in packing your order. If your package arrives visibly damaged, please take photographs/videos of the package before opening it and contact us as soon as possible.

For product-related issues, please refer to our Returns & Exchanges Policy.

International Shipping

At present, Mayaloka ships within India only, unless otherwise specified.

For any questions regarding shipping, please contact us at support@mayaloka.co.in