Refund Policy

At Mayaloka, we carefully pack and quality-check every order before it leaves us. However, if you receive an item with an issue, we're here to help.

Important: Unboxing Video

For any damage, missing item, or incorrect item received, a clear unboxing video is mandatory.

  • The video must be recorded continuously while opening the package.
  • It must clearly show the outer packaging, shipping label, and the product inside.
  • The unboxing video must be shared with us within 24 hours of delivery.
  • Without a valid unboxing video, we may not be able to process a damage, missing-item, or wrong-item claim.

7-Day Easy Exchange Policy

We offer exchanges within 7 days of delivery for the following eligible cases:

1. Damaged Item

If your product arrives damaged:

  • Share the unboxing video and clear photos/videos of the product within 24 hours.
  • Once verified, we will replace the item with the same product/variant, subject to availability.

2. Wrong Item Received

If you receive an item different from what you ordered:

  • Share the unboxing video and clear photos/videos within 24 hours.
  • We will arrange a replacement with the correct item.

3. Ring Size Issue

If your ring does not fit:

  • Ring-size exchanges are available only for rings.
  • The ring can be exchanged for the same design/variant in another available size.
  • A ₹250 shipping and handling fee will apply.
  • Please refer to our Ring Size Guide before placing your order to ensure you select the correct size.

Important Exchange Conditions

Please keep the following in mind:

  • Exchanges are allowed only once per order.
  • Items must be unused, unworn and in their original condition and packaging.
  • Any tags, cards, packaging, or other accessories that came with the product should be retained.
  • Sale items and products purchased under promotional offers are not eligible for exchange, unless the item received is damaged or incorrect.
  • If the exact replacement item/variant is unavailable, our team will help you with the available options, such as an alternative variant or store credit, where applicable.
  • Shipping and handling charges are non-refundable.
  • Any exchange request that does not meet the above conditions may be rejected.

How to Request an Exchange

To raise an exchange request, please contact our support team and share:

  • Order ID
  • Reason for exchange
  • Clear photos/videos of the product
  • Mandatory unboxing video, where applicable

Email: support@mayaloka.co.in
WhatsApp: +91 91081 31331

Our team will review your request and guide you through the next steps.

Cancellations

1. No Cancellations After Order Confirmation

Once an order has been placed and confirmed, it cannot be cancelled. We begin processing orders promptly, so please review your order carefully before completing your purchase.

2. Order Details

Before placing your order, please make sure you have entered the correct:

  • Product/variant
  • Ring size, where applicable
  • Shipping address
  • Contact details

Once an order is confirmed, changes may not be possible.

3. Customized & Personalized Products

Customized or personalized products are non-cancellable, non-refundable, and non-exchangeable once the order has been confirmed, except in cases where the product arrives damaged or the wrong product is received.

Refunds

Mayaloka does not offer refunds for change of mind, incorrect size selection, or other personal preferences.

Where a refund is specifically approved by Mayaloka, the refund will be processed to the original payment method or through the applicable payment channel.

Final Sale & Promotional Products

Products purchased during sales, clearance offers, or promotional campaigns are not eligible for return, refund, or exchange, unless they arrive damaged or the wrong item has been sent.

Need Help?

If you have any questions regarding your order or exchange, our team is happy to help.

Email: support@mayaloka.co.in
WhatsApp: +91 91081 31331

Thank you for shopping with Mayaloka.